Caterlink have been presented with The Hospitality Assured 2025 Most Improved Score Award. This award recognises that we have made the most significant overall improvement over the last year.
As we have held the Hospitality Assured Award since 2022, this achievement was truly a surprise to the senior team, this award supports our customer focus and staff engagement, which we are extremely proud.
What is Hospitality Assured?
It is a quality standard established by the Institute of Hospitality specifically for customer-facing businesses. It aims to inspire and enable organizations to maximize their full potential by adhering to world-class processes, customer service standards, and enhancing employee engagement.
Hospitality Assured recognises excellence in the service environment. It ensures that businesses consistently meet the expectations of a diverse range of customers. By following the Hospitality Assured principles helps maintain high standards and enhance overall customer satisfaction.